Damien Camus

As a highly accomplished Senior Technical Support Engineer with over 11 years of experience, I specialize in providing expert-level technical assistance and resolving complex issues for diverse user bases. My career has been marked by a commitment to delivering exceptional customer service and optimizing system performance through proactive support and in-depth technical knowledge. I excel in bridging the communication gap between technical and non-technical stakeholders, adeptly translating complex concepts for customers while collaborating effectively with internal QA and development teams.

In my most recent role as a Senior Technical Support Specialist at Magaya Corp, I led advanced troubleshooting for escalated cases, managed and mentored a team of technicians, and optimized departmental efficiency through process enhancements. My technical proficiency spans across various platforms, including JavaScript, AWS, and Microsoft Dynamics 365 CRM, allowing me to execute database migrations and complex software updates seamlessly. I take pride in my ability to analyze system logs for error identification and root cause analysis, ensuring that I deliver top-tier support to strategic enterprise customers.