Louise Keyser
@louisekeyser
Experienced Special Loans Administrator with a focus on quality control.
United StatesWhat I'm looking for
I am a dedicated Senior Special Loans Administrator with extensive experience managing a portfolio of over 2 million loans. My role involves monitoring and managing the SCRA email, serving as the key contact for third-party vendors, and ensuring accuracy in monthly searches and uploads. I have a strong background in auditing Adjustable-Rate Mortgages and have developed comprehensive processes and procedures for various loan types.
Throughout my career, I have taken on leadership responsibilities, training managers and supervisors on special loans and SCRA processes. I pride myself on my ability to research and resolve customer inquiries effectively, ensuring that all stakeholders receive the support they need. My commitment to quality control extends to assisting the Oversight department with sub-servicer audits and creating job aids to streamline operations.
Experience
Work history, roles, and key accomplishments
Senior Special Loans Administrator
Freedom Mortgage Corporation
Mar 2019 - Present (6 years 3 months)
Manages a portfolio of over 2 million SCRA loans, serving as the primary contact for third-party vendors and overseeing daily index updates. Develops and implements comprehensive processes and procedures for various mortgage products, including ARMs and Assumptions. Conducts internal audits, provides quality control for sub-servicers, and trains employees on new processes.
Supervisor
Freedom Mortgage Corporation
Jan 2016 - Present (9 years 5 months)
Supervised a team of special loans administrators, ensuring operational efficiency and adherence to company policies. Provided guidance and support to team members, contributing to overall departmental performance.
Special Loans Administrator
Freedom Mortgage Corporation
Jan 2013 - Present (12 years 5 months)
Administered special loan processes, including monitoring SCRA communications and supporting third-party vendor interactions. Assisted with daily reporting and resolved customer inquiries related to special and SCRA loans.
Education
Degrees, certifications, and relevant coursework
Pennsauken High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects.
Camden County College
Associate's Degree, General Studies
Pursued higher education, focusing on general coursework and potentially specific areas of interest.
Real Estate School
Certificate, Real Estate
Completed a program focused on real estate principles and practices.
Adult School
Certificate, General Studies
Engaged in adult education, likely for professional development or personal enrichment.
Liberty University
Unknown, Unknown
Undertook coursework or a program at Liberty University, details of which are not specified.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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