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Lou Flores

@louflores

HR Business Partner at In Good Company Hospitality who built workforce KPI tracking and onboarding systems across a 20-location portfolio.

United States

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At In Good Company Hospitality, I partnered with HR, finance, and executive leadership on workforce strategy and compliance across a 20-location portfolio. I administered Paycom/Paylocity, built KPI tracking systems, and designed scalable onboarding and training systems.

I led employee-relations investigations and managed workers’ compensation and unemployment claims through resolution. Before moving into HR Business Partnership, I managed teams and employee lifecycle operations at New York City Beer Company, Sarabeth's Central Park South, Amelia's Bistro, and Above Restaurant & Bar.

Experience

Work history, roles, and key accomplishments

HR Business Partner

In Good Company Hospitality

Jan 2018 - Jan 2026 (8 years)

Supported a 20-location portfolio with 1,000+ employees, managing employee relations, HRIS administration, and compliance. Coached 20-25 management-level leaders and implemented scalable onboarding and training systems.

Paycom Paylocity Employee Relations HRIS Administration Workers’ Compensation Unemployment Claims Compliance Workforce Planning Performance Management Onboarding Training KPI Reporting Change Management

General Manager

New York City Beer Company

Jan 2016 - Jan 2018 (2 years)

Managed full employee lifecycle for a 100+ person team, including hiring, onboarding, scheduling, and performance management. Implemented process improvements across payroll and workforce-tracking systems.

Employee Lifecycle Management Payroll Workforce Tracking Performance Management Scheduling

General Manager

Sarabeth's Central Park South

Jan 2015 - Jan 2016 (1 year)

Managed employee lifecycle and daily operations for a 100+ person flagship team, supporting leadership across multiple locations including a new-location opening.

Employee Lifecycle Management Operations Management Leadership

General Manager

Amelia's Bistro

Jan 2012 - Jan 2015 (3 years)

Led staffing, payroll, and full operations while progressing internally from Floor Manager to General Manager through consistent performance and leadership growth.

Staffing Payroll Operations Management Leadership