Lou Aguila

LA

Open to opportunities

Lou Aguila

@louaguila

I support workers’ compensation and CTP insurance claims through technical expertise, quality assurance, and operational support.

What I'm looking for

I'm looking to continue contributing my workers’ compensation and insurance claims experience through technical claims, quality assurance, and operational support work.

I currently work at QBE Group Shared Services Limited as a Technical Insurance Specialist, building on experience in technical claims, quality assurance, and workers’ compensation insurance.

Across QBE, I’ve supported claims operations as a Quality Assurance Analyst and Claims Support Officer, using Guidewire ClaimCenter, queue management, and strong operational support skills. Earlier, I delivered customer support at Convergys and worked as a Dietitian in a clinical setting.

Experience

Work history, roles, and key accomplishments

QL

Current

Technical Insurance Specialist

Current

QBE GROUP SHARED SERVICES LIMITED

Oct 2025 - Present (1 year)

Serves as a Technical Insurance Specialist at QBE Group Shared Services Limited, focusing on technical claims and quality assurance.

Insurance Workers’ Compensation Quality Assurance Insurance Claims Workers' Compensation Claims Microsoft Office

QL

Quality Assurance Analyst

QBE GROUP SHARED SERVICES LIMITED

Nov 2021 - Sep 2025 (3 years 10 months)

Worked as Quality Assurance Analyst at QBE GROUP SHARED SERVICES LIMITED.

Insurance Workers’ Compensation Quality Assurance Insurance Claims English Workers Compensation Claims Microsoft Office

QL

Claims Support Officer

QBE GROUP SHARED SERVICES LIMITED

May 2016 - Nov 2021 (5 years 6 months)

Worked as Claims Support Officer at QBE GROUP SHARED SERVICES LIMITED.

Insurance Claims Workers’ Compensation Workers Compensation Claims Queue Management English Microsoft Office

CO

Senior Customer Support Officer

Convergys

Oct 2012 - May 2016 (3 years 7 months)

Worked as Senior Customer Support Officer at Convergys.

Customer Service Customer Support Customer Satisfaction Microsoft Office English

SC

Dietitian

Southern Luzon Hospital and Medical Center

Apr 2012 - Sep 2012 (5 months)

Worked as Dietitian at Southern Luzon Hospital and Medical Center.

Nutrition Clinical Nutrition Microsoft Office English Dietetics

Education

Degrees, certifications, and relevant coursework

PP

Polytechnic University of the Philippines

Bachelor of Science in Nutrition and Dietetics, Dietetics and Clinical Nutrition Services

2007 - 2011

PP

Polytechnic University of the Philippines

Bachelor of Science, Dietetics and Clinical Nutrition Services

2007 - 2011

Pursued a Bachelor of Science in Nutrition and Dietetics, focusing on dietetics and clinical nutrition services.

Tech stack

Software and tools used professionally

Oracle

Microsoft SharePoint

Workday

Microsoft Teams

Microsoft Office 365

Microsoft Excel

Availability

Open to opportunities

Location

Philippines

Authorized to work in

Job categories

Insurance Claims Specialist

Skills

Insurance Workers’ Compensation Workers' Compensation Claims Insurance Claims Quality Assurance Guidewire Claim Center Queue Management Operational Support Customer Service Customer Support Customer Satisfaction Outlook Microsoft Office Excel English Nutrition Clinical Nutrition Dietetics Guide Wires

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