Open to opportunities

Lori Oke

@lorioke

Message

Operations data and business analyst driving KPI-led decisions and audit-ready compliance.

United States

Message

What I'm looking for

I seek a data-driven operations role where I can improve processes, ensure audit readiness, and partner cross-functionally for measurable impact.

I am an Operations Data and Business Analyst with over 10 years of experience in lender solutions and mortgage operations, combining a BS in Mathematics with ongoing Business Intelligence and SQL training. I specialize in translating complex data into actionable business requirements to support strategic decision-making.

Throughout my career I have led performance reporting and automation efforts that reduced manual reporting time by 25%, established QA/QC frameworks that decreased error rates by 10%, and ensured 100% adherence to SLAs while managing $300–$500M minimum monthly transactions.

I partner closely with senior management, BI teams, and Salesforce development to resolve reporting and functionality issues, conduct root-cause analysis, and implement process improvements that reduce cycle times, mitigate risk, and improve partner relations.

Experience

Work history, roles, and key accomplishments

Operations Analytics Team Lead

Flagstar Bank

Jan 2014 - Jan 2025 (11 years)

Led operations analytics and client risk for mortgage lender solutions, automating reporting to manage $300–$500M monthly transactions and reducing manual reporting time by 25% while cutting team error rate by 10%.

Advanced Excel Data Analysis Root Cause Analysis QA&QC Stakeholder Management Salesforce Reporting

Quality Control & Investor Compliance Lead

Flagstar Bank

Jan 2012 - Jan 2014 (2 years)

Led post-closing quality control and investor compliance, authored job aides and training that improved departmental accuracy and reduced cycle times for closed-package purchase processes.

Compliance & Audit Process Improvement Cross Functional Collaboration QA&QC Regulatory Compliance

Compliance Audit & Pipeline Analyst

Flagstar Bank

Jan 2009 - Jan 2012 (3 years)

Performed high-volume compliance audits on hundreds of loan packages monthly with a 99% accuracy rate and managed pipeline aging to mitigate financial risk and reduce document kickbacks by 10%.

Auditing Pipeline Management Risk Mitigation Data Analysis Investor Guidelines Reporting