Lorenzo User

As a Customer Support Advisor, I support clients by evaluating their needs, solving problems, and providing detailed information about our products and services. I work closely with the technical team to address issues and consistently meet productivity goals.

In my role as a Support Retail Specialist, I collected feedback on new products, assisted clients with troubleshooting, and provided information about services. I consistently met and exceeded productivity goals while supporting team members.

As part of the Italian Customer Service team, I supported clients by evaluating their needs and providing detailed information about our services. I met daily productivity quotas and handled technical troubleshooting for priority clients.

As a Deli Supervisor, I trained new staff, managed daily operations, and ensured excellent customer service. I was responsible for opening and closing the deli and verifying daily orders.

In my role as a Baker/Kitchen Assistant, I was responsible for baking and decorating cakes, assisting the manager, and providing customer service. I also trained new staff members.

As a Construction Worker, I assisted the team with daily tasks and supervised operations under the manager's guidance.

Completed a Level 6 QQI course in Creative Digital Multimedia, focusing on various aspects of digital media creation and design.

Completed a Level 5 QQI course in Software Development, gaining foundational skills in programming and software design.

Studied baking techniques and pastry arts, focusing on the preparation and decoration of various baked goods.

Pursued studies in surveying, covering essential topics in land measurement and construction principles.