Lojan Mahendran
@lojanmahendran
Customer service associate at Tim Hortons who also created a chatbot using Zoho CRM.
CanadaWhat I'm looking for
At Tim Hortons, I greet customers, take counter and drive-thru orders, and process payments using the POS system. I also promote seasonal specials and help resolve order issues.
At Oasis International School, I taught business and built positive relationships with students in a welcoming classroom environment.
During my internship at Green Season, I built relationships with clients and tracked data to evaluate outcomes. I also created a chatbot using Zoho CRM.
Experience
Work history, roles, and key accomplishments
Team Member
Tim Hortons
Apr 2026 - Present (6 months)
Greeted customers warmly and took orders accurately at the counter and drive-thru. Operated the POS system to process transactions and resolved customer complaints promptly.
High School Business Teacher
Oasis International School
Mar 2022 - Sep 2024 (2 years 6 months)
Built genuine, positive relationships with students, creating a welcoming classroom environment. Used strong presentation and communication skills to engage diverse groups of people.
Business Development Executive Intern
Green Season
Dec 2021 - May 2022 (5 months)
Built and maintained strong, trust-based relationships with potential and existing clients. Represented the company at meetings and events, and tracked data to evaluate outcomes.
Education
Degrees, certifications, and relevant coursework
International Business University
Bachelor's (Hons), International Management and Technology
2024 -
Grade: 3.80
Pursuing a Bachelor's (Hons) in International Management and Technology with a GPA of 3.80, expected to graduate in April 2028.
Bloomberg
Bloomberg Finance Fundamentals, Finance
Earned the Bloomberg Finance Fundamentals certificate in March 2026.
NIBM
Higher National Diploma, Business Management
2021 - 2023
Completed a Higher National Diploma in Business Management from NIBM, Sri Lanka.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
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