At Tata Consultancy Services, I manage Identity and Access Management operations for Zions Bancorp, supporting access provisioning and user access management across critical banking applications.
I handle access requests and user provisioning, modifications, and de-provisioning, including for Mainframe Aviva. I use SailPoint and Active Directory while following security policies, access controls, and compliance requirements.
I also supported critical banking operations for Citibank N.A., reviewing customer and agency correspondence for potential fraud or disputes and routing cases to the appropriate teams. As a subject matter expert, I mentored team members, resolved operational issues, and conducted training and cross-skilling sessions.
Earlier, at 3 Global Services, I assisted Vodafone Australia customers with sales, billing, and retention. At Zenta Private Limited, I handled first-party credit card collections for Capital One Bank (US), negotiating payments and resolving account issues while following regulatory requirements.
