Gaurav User

Support end-to-end Identity Governance & Administration (IGA) and identity transformation activities, with focus on access governance, controlled delivery, compliance and stakeholder coordination. Manage User Access Review campaigns for Woolworths Australia and support access reviews, governance reporting and compliance activities using SailPoint IdentityIQ.

Managed insurance operations and customer servicing functions while supporting service quality, operational controls, compliance and stakeholder coordination. Conducted business performance analysis and operational reporting to identify process issues and support management decisions.

Evaluated loan applications and customer financial information in line with banking processes, compliance requirements and controlled documentation practices. Conducted credit risk assessment and compliance verification, supporting risk-aware processing and stakeholder coordination.

Led a team of 12–14 members and managed workload allocation, delivery tracking, stakeholder communication and day-to-day operational coordination. Conducted client meetings, requirement discussions and reporting, ensuring clear communication and documentation.

Pursued an MBA in Business Analytics and Finance from Devi Ahilya Vishwavidyalaya, Indore, from 2020 to 2022.

Completed a Bachelor of Engineering in Electrical and Electronics Engineering from Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal, from 2009 to 2013.