I've managed enterprise and mid-market SaaS portfolios at Engage3 and Dexi.io, delivering retention, adoption, renewals, and commercial growth across the UK, EMEA, and US.
At Engage3, I owned £1.25M ARR across 25 accounts, achieved 95% retention, created £150K+ in expansion opportunities, and reduced revenue churn by 13% through a customer health scoring model and proactive intervention playbooks. I also led 15+ onboarding and implementation deployments, cutting time-to-value to under three weeks and lifting post-onboarding adoption by 25%.
More recently at YAI IT, I've built Power BI dashboards that save 10 hours per week in reporting and managed delivery across 12 strategic client accounts. I combine customer data, executive stakeholder relationships, and cross-functional delivery to strengthen long-term account value.
