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LM@loagomakgetla
Final-year Information Science student with IT support experience.
South AfricaI am a final-year Information Science student with a strong foundation in technical support and IT service delivery. My practical experience includes providing first-level technical support, troubleshooting hardware and software issues, and assisting with IT service management. I am proficient in using digital tools like Microsoft 365, Notion, and Slack, which have enhanced my ability to deliver user-focused solutions.
Throughout my internship at Curro Holdings Ltd, I honed my skills in diagnosing and resolving IT issues while collaborating with cross-functional teams to improve service delivery. I take pride in my ability to communicate technical concepts clearly to non-technical users, ensuring a high level of user satisfaction. I am eager to contribute to innovative IT environments and continuously develop my technical expertise to support organizational goals.
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Work history, roles, and key accomplishments
IEC
May 2024 - Present (1 year 6 months)
Oversaw the signing of attendance registers and managed queue flow at voting stations, ensuring a professional and impartial environment. Assisted with the double envelope special voting system and all counting and roll-back related tasks.
Curro Holdings Ltd
Dec 2021 - Dec 2022 (1 year)
Provided first-level technical support for hardware, software, and network issues, diagnosing and resolving common IT problems. Managed IT asset inventory, supported ticketing systems, and collaborated with teams to improve service delivery.
Degrees, certifications, and relevant coursework
Bachelor of Information Science, Information Science
Currently pursuing a Bachelor of Information Science, developing a strong foundation in information systems, digital tools, and emerging technologies. Gaining expertise in data management, information organization, and problem-solving within IT environments.
Technical Support Certification, Technical Support
Completed a Technical Support Certification (NQF 4), gaining practical skills in IT support and service delivery. Focused on troubleshooting, system maintenance, and user assistance.
Matric (Grade 12), General Studies
Completed Matric (Grade 12), achieving foundational academic qualifications. Developed essential skills in various subjects, preparing for further education.
Software and tools used professionally
South AfricaYou can contact Loago and 90k+ other talented remote workers on Himalayas.
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