Open to opportunities

Loago Makgetla

@loagomakgetla

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Final-year Information Science student with IT support experience.

South Africa

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What I'm looking for

I am looking for a role that allows me to grow my technical skills while contributing to a collaborative team environment focused on innovative IT solutions.

I am a final-year Information Science student with a strong foundation in technical support and IT service delivery. My practical experience includes providing first-level technical support, troubleshooting hardware and software issues, and assisting with IT service management. I am proficient in using digital tools like Microsoft 365, Notion, and Slack, which have enhanced my ability to deliver user-focused solutions.

Throughout my internship at Curro Holdings Ltd, I honed my skills in diagnosing and resolving IT issues while collaborating with cross-functional teams to improve service delivery. I take pride in my ability to communicate technical concepts clearly to non-technical users, ensuring a high level of user satisfaction. I am eager to contribute to innovative IT environments and continuously develop my technical expertise to support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Electoral Staff

Current

IEC

May 2024 - Present (1 year 2 months)

Oversaw the signing of attendance registers and managed queue flow at voting stations, ensuring a professional and impartial environment. Assisted with the double envelope special voting system and all counting and roll-back related tasks.

Queue Management Voter Registration Data Entry Event Coordination Public Relations

IT Technical Support Intern

Curro Holdings Ltd

Dec 2021 - Dec 2022 (1 year)

Provided first-level technical support for hardware, software, and network issues, diagnosing and resolving common IT problems. Managed IT asset inventory, supported ticketing systems, and collaborated with teams to improve service delivery.

Technical Support Troubleshooting IT Service Management Slack Notion Ticketing Systems Customer Support

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Information Science, Information Science

Currently pursuing a Bachelor of Information Science, developing a strong foundation in information systems, digital tools, and emerging technologies. Gaining expertise in data management, information organization, and problem-solving within IT environments.

Curro Private College

Technical Support Certification, Technical Support

Completed a Technical Support Certification (NQF 4), gaining practical skills in IT support and service delivery. Focused on troubleshooting, system maintenance, and user assistance.

Curro Academy Clayville

Matric (Grade 12), General Studies

Completed Matric (Grade 12), achieving foundational academic qualifications. Developed essential skills in various subjects, preparing for further education.