Open to opportunities

Lizia Almeida

@liziaalmeida

I drive multi-site technical rollouts, troubleshooting, training, and operational improvements across distributed locations.

United States

Message

What I'm looking for

I'm looking for a technical operations, implementation, or support role where I can improve multi-site rollouts, troubleshooting, documentation, user enablement, and post-change validation across distributed teams.

At Cinemark USA, I supported theater openings, equipment replacements, software upgrades, vendor escalation, and post-change validation across hundreds of locations. I also accelerated a Barco PC reimage rollout from roughly 10 PCs in three months to 15–20 PCs per week.

I've delivered 200+ technical training sessions across the Americas, built multilingual readiness and troubleshooting materials, and improved knowledge-assessment scores from 73% to 86%. Through ServiceNow trend analysis, proactive fixes, documentation, and process improvements, I helped reduce recurring incident volume by approximately 86%.

Experience

Work history, roles, and key accomplishments

Polylingual Global Digital Cinema Trainer

Cinemark USA, Inc.

Apr 2016 - Jun 2018 (2 years 2 months)

Delivered 200+ technical training sessions to approximately 150 employees across the Americas, improving knowledge-assessment scores from 73% to 86% and doubling voluntary attendance. Built multilingual training materials and supported equipment rollouts, theater openings, and post-change validation across hundreds of locations.

Training Technical Documentation User Enablement Multilingual Support ServiceNow Vendor coordination Process Improvement