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Liza Sagini

@lizasagini

Senior customer support specialist focused on student enrolment, digital engagement, and partnership development.

Kenya
Message

What I'm looking for

I seek a role where I can drive student enrollment and engagement through data-driven marketing, strong CRM practices, and partnership building in an education-focused organization.

I am a senior customer support specialist with extensive experience in student recruitment, enrolment management, and digital engagement across the UK, US, and Africa. I have supported prospective students through full enrollment processes, managed pipelines, and created targeted communications that drive conversions.

I have led marketing and customer relations initiatives for edtech and education organizations, onboarding users, providing technical support, and coordinating digital content and campaigns. I combine consultative sales, CRM practices, and data-driven decision making to improve student experience and enrollment outcomes.

I am passionate about advancing leadership education and building partnerships that empower learners. I deliver clear, professional communication, accurate record-keeping, and collaborative coordination with stakeholders to ensure timely and effective service.

Experience

Work history, roles, and key accomplishments

FD

Sales & Customer Support

Formula Doctor

Feb 2019 - Jan 2020 (11 months)

Handled customer inquiries, orders, and follow-ups for a health product brand while drafting promotional content and coordinating with dispatch and content teams.

Education

Degrees, certifications, and relevant coursework

Maseno University logoMU

Maseno University

Bachelor of Science, Industrial Chemistry with IT

2012 - 2016

Completed a Bachelor of Science in Industrial Chemistry with IT from Maseno University, covering chemistry and information technology coursework from 2012 to 2016.

Chartered Institute of Marketing logoCM

Chartered Institute of Marketing

Level 4 Diploma, Digital Marketing

Completed a Level 4 Digital Marketing Diploma from the Chartered Institute of Marketing.

Tech stack

Software and tools used professionally

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Liza Sagini - Enrolment & Student Support Officer - Learn First UK | Himalayas