Liza Sagini
@lizasagini
Senior customer support specialist focused on student enrolment, digital engagement, and partnership development.
What I'm looking for
I am a senior customer support specialist with extensive experience in student recruitment, enrolment management, and digital engagement across the UK, US, and Africa. I have supported prospective students through full enrollment processes, managed pipelines, and created targeted communications that drive conversions.
I have led marketing and customer relations initiatives for edtech and education organizations, onboarding users, providing technical support, and coordinating digital content and campaigns. I combine consultative sales, CRM practices, and data-driven decision making to improve student experience and enrollment outcomes.
I am passionate about advancing leadership education and building partnerships that empower learners. I deliver clear, professional communication, accurate record-keeping, and collaborative coordination with stakeholders to ensure timely and effective service.
Experience
Work history, roles, and key accomplishments
Enrolment & Student Support Officer
Learn First UK
Aug 2024 - Present (1 year 10 months)
Supported prospective students through full enrollment processes for UK programs, maintained records, and assisted in digital content creation to improve student engagement.
Marketing & Customer Relations Lead
Zeta Learning Inc.
Jan 2020 - Nov 2023 (3 years 10 months)
Managed digital communications and user onboarding for a US edtech platform, wrote targeted emails and social content, and led partnership outreach to boost engagement.
Sales & Customer Support
Formula Doctor
Feb 2019 - Jan 2020 (11 months)
Handled customer inquiries, orders, and follow-ups for a health product brand while drafting promotional content and coordinating with dispatch and content teams.
Education
Degrees, certifications, and relevant coursework
Maseno University
Bachelor of Science, Industrial Chemistry with IT
2012 - 2016
Completed a Bachelor of Science in Industrial Chemistry with IT from Maseno University, covering chemistry and information technology coursework from 2012 to 2016.
Chartered Institute of Marketing
Level 4 Diploma, Digital Marketing
Completed a Level 4 Digital Marketing Diploma from the Chartered Institute of Marketing.
Availability
Location
Authorized to work in
Job categories
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