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@lizanetahit
Dedicated professional with experience in customer service and education.
I am a graduate with a Bachelor of Science in Secondary Education, majoring in Biological Science. With over five years of experience as a cashier in Kuwait and one and a half years in the call center industry, I have developed strong customer service skills and the ability to work effectively under pressure. My background in education has equipped me with excellent communication skills and a service-focused attitude, which I bring to every role I undertake.
In my recent position as a Customer Experience Agent, I honed my problem-solving abilities and decision-making skills, ensuring that customer needs are met with efficiency and care. Additionally, my role as a Project Secretary for a Waste to Energy project allowed me to collaborate with environmental engineers and architects, enhancing my ability to gather and present important information clearly and concisely. I am motivated and goal-oriented, always striving to contribute positively to my team and organization.
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Work history, roles, and key accomplishments
Not Specified
Mar 2023 - Oct 2024 (1 year 7 months)
Worked as a Customer Experience Agent, focusing on complex problem solving and providing excellent service under pressure. Collaborated with teams to enhance customer satisfaction and resolve issues effectively.
Waste to Energy Project
Mar 2019 - Jun 2021 (2 years 3 months)
Served as a Project Secretary, coordinating with environmental engineers and architects to gather information and prepare documentation for presentations. Demonstrated strong organizational and communication skills.
Muhammad Naser Al Hajery & Sons
Dec 2013 - Dec 2018 (5 years)
Worked as a cashier, managing transactions and providing customer service in a retail environment. Developed strong decision-making skills and the ability to work efficiently under pressure.
Abenson Home Appliances
Mar 2013 - Sep 2013 (6 months)
Coordinated retail sales activities, assisting customers and managing inventory. Gained experience in sales strategies and customer engagement.
Shielo Learning Center
Feb 2009 - Apr 2013 (4 years 2 months)
Taught kindergarten students, developing lesson plans and engaging children in learning activities. Fostered a positive learning environment and strong communication with parents.
Degrees, certifications, and relevant coursework
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