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Linnhe Kapner

@linnhekapner

I turn brand strategy into high-impact visual merchandising and account growth.

I've created visual standards and retail experiences for Rails and Alice + Olivia, translating brand direction into store-level execution across global locations.

At Rails, I developed global visual standards for eight locations, opened new stores, and led production for the Soho flagship. At Alice + Olivia, I built merchandising and design guidelines for more than 40 international locations and produced NYFW and luxury department-store holiday windows.

I've also led enterprise partner relationships at Appcard and Meltwater, adapting company strategy to individual accounts. At Meltwater, I own a $3.6 million book of business across 140 accounts and delivered $307,000 in expansion revenue with an 89% renewal rate in 2025.

I bring a trained eye for product presentation and the commercial discipline to connect brand strategy to sales, adoption, and long-term client growth.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Meltwater

Dec 2024 - Present (1 year 9 months)

Own a $3.6m book across 140 enterprise and mid-market accounts, adapting strategy to government, nonprofit, agency, and commercial clients. Delivered $307k in expansion revenue and an 89% renewal rate in 2025.

Account Management Enterprise Sales Negotiation Client Relations Product Launch Salesforce

Account/Success Manager

Appcard

Apr 2022 - Nov 2024 (2 years 7 months)

Managed ~85% of the customer base, including the two largest accounts, owning revenue strategy and executive relationships. Renewed the largest account on a five-year agreement, growing annual contract value from $1.12m to $3.2m.

Account Management Customer Success Revenue Strategy Data Analysis Executive Relationship Building Project Management

Visual Director

Rails Clothing

Sep 2020 - Mar 2022 (1 year 6 months)

Created and communicated global visual standards for 8 locations, developing brand direction alongside the Creative Director. Visited stores daily to provide hands-on feedback and led production for the Soho flagship location.

Visual Merchandising Brand Standards In Store Visits Field Coaching New Store Openings Production

Visual Manager

Alice + Olivia

Mar 2017 - Apr 2020 (3 years 1 month)

Developed visual merchandising and design guidelines for 40+ international locations. Designed and produced windows for NYFW and luxury department stores, and created seasonal collection visuals featured in Vogue and Harper's Bazaar.

Visual Merchandising Design Guidelines Window Display Art Installation Creative Direction Adobe Canva

Product Specialist

Apple Inc.

Feb 2013 - Nov 2016 (3 years 9 months)

Served on the corporate retail committee contributing to domestic retail store design. Trained and mentored new team members and assisted in hiring store leadership.

Retail Training Mentorship Hiring Store Design