JANICA APAO
@janicaapao
I’m someone who thrives on curiosity, creativity, and connection.
PhilippinesWhat I'm looking for
I am a customer service representative with more than 5 years of experience providing excellent phone support. Skilled in handling complex customer interactions, attentive to details, and focused on optimizing operations.
Experience
Work history, roles, and key accomplishments
Advisor I, Transaction Processing
Kinawe National High School
Feb 2025 - Jun 2025 (4 months)
Performed transaction processing and advisory tasks in a secondary education setting during a short-term assignment.
Customer Service Representative
Concentrix CVG Philippines, Inc
Mar 2024 - Oct 2024 (7 months)
Handled inbound calls to match customers with local service professionals, booked projects, performed cross-selling to increase bookings, and documented customer issues using CRM tools.
Technical Support Representative
Alorica Philippines
Oct 2014 - Sep 2019 (4 years 11 months)
Provided inbound technical support for hardware and basic software issues, executed basic troubleshooting and processed dispatches to resolve end-user device problems.
Education
Degrees, certifications, and relevant coursework
Rizal Technological University
Bachelor of Secondary Education, Secondary Education
2013 - 2014
Undergraduate studies in Bachelor of Secondary Education during the first semester 2013-2014.
Kinawe National High School
Secondary Education, Secondary Education
Completed secondary education in 2013.
Kiliog Elementary School
Primary Education, Primary Education
Completed primary education in 2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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