Lindsey Whitmore

Lead operational performance across a multi-brand regulated environment, ensuring teams meet service, fraud, risk and regulatory requirements. Own QA across operational and risk cases, and design workflows across payments, KYC, fraud, AML, and responsible gambling.

Led AML and Responsible Gambling investigations, assessing customer activity and risk indicators, documenting outcomes and escalating higher-risk cases. Developed procedures and operational guidance to support consistent investigative decision-making.

Investigated compliance and customer-risk cases, reviewing account and transactional activity and documenting risk-based decisions. Conducted cryptocurrency transaction monitoring and traced transactions using blockchain-analysis tools, and managed internal complaints and external ADR cases.

Investigated payment fraud across card and e-wallet transactions, analysing customer activity and fraud indicators. Handled chargeback and payment disputes, and reviewed payment activity to identify suspicious behaviour and potential fraud.

Investigated suspected fraud across card and e-wallet transactions, reviewing customer profiles and behavioural indicators. Conducted KYC/CDD reviews, handled chargeback disputes, and identified recurring fraud patterns to support control improvements.

Investigated card and e-wallet fraud cases, analysing account activity and payment behaviour. Handled chargeback disputes, conducted transaction monitoring, and coordinated workload and case allocation as Shift Lead.

Conducted complex fraud investigations involving vouchers and multiple payment methods, analysing transactional and account activity. Performed transaction monitoring, fraud detection, and cryptocurrency tracing, escalating higher-risk activity in line with fraud controls.

Diplôme de STAPS in Sports Science from Université d'Orléans.