Oumaima Bouirbiten

Reviewed complex fraud cases and claims, making liability decisions and identifying ways to contain the Bank's losses. Managed complex client relationships and handled inbound calls and written correspondence from internal and external customers.

Managed the team's workflow across nine global locations as a Certified Demand Guarantee Specialist, ensuring new Guarantees were issued within tight timescales. Drove the entire issuance process for Bank's Guarantees and Standby Letters of Credit, reducing risk events across market segments.

Liaised with customers through various platforms to ensure positive experiences when issues arose with French cheques. Acted as a central point between customers and the client services back office team for order fulfillment and cheque returns processing.

Built positive relationships with Eodom clients to sympathetically resolve problems to their satisfaction. Conducted research for search engine evaluators, providing feedback on web success and measuring the relevance of web pages.

Delivered the development, production, and delivery of projects on time, within budget, and meeting company expectations. Managed supplier relationships and prepared high-quality marketing materials, including writing copy for online and offline promotions.

Maintained and regularly updated event pages on Chaire Optima's website and prepared high-quality marketing materials for event promotion. Assisted in producing digital marketing campaigns and supported the monitoring and evaluation of marketing activity using Google Analytics.

Completed a Masters in Management, focusing on advanced business strategies and leadership. Developed expertise in various management disciplines relevant to modern organizational challenges.

Obtained a Bachelor of Science in Economics and Management, building a strong foundation in economic principles and management practices. Gained analytical skills crucial for understanding market dynamics and organizational behavior.