Linda Akinyi

I am a dynamic and detail-oriented professional with a Certificate in Hospitality and Tourism Management from Zetech University. My experience spans customer service, event planning, and digital marketing, where I have consistently enhanced customer experiences and managed seamless operations. I am committed to delivering exceptional service and am eager to contribute to a forward-thinking organization in the hospitality industry.

In my role as a Customer Service Representative at Speedball Courier Service, I streamlined check-in/out processes, reducing wait times by 20% and enhancing guest flow. I successfully handled high-stress situations, ensuring customer satisfaction while maintaining a professional demeanor. My accuracy in financial transactions was notable, with a 99% accuracy rate in handling cash, credit, and online payments.

As a Digital Marketing Specialist at VAAKENYA, I improved website traffic by 25% through strategic content optimization and regular SEO performance tracking. I collaborated on digital campaigns that increased social media engagement by 30%, attracting new customers and driving online visibility. My ability to manage blog and social media content ensured brand consistency and quality across all platforms.