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Jackline Wangui

@jacklinewangui

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Customer experience specialist dedicated to enhancing client satisfaction.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an accomplished and highly motivated customer experience specialist with over five years of exemplary experience in customer service. My dedication to enhancing customer experiences has been recognized by the Ministry of Tourism of the Republic of Seychelles, where I received multiple awards for exceptional service. I excel in problem-solving, multitasking, and time management, and I am proficient in both English and Spanish.

Throughout my career, I have developed a strong skill set in front desk operations, organizational development, and customer service. My experience includes overseeing inbound and outbound communications, resolving customer inquiries, and managing social media accounts for the Tourism Regulatory Authority. I am passionate about delivering outstanding service and continuously improving customer satisfaction.

My educational background includes an MSc in Strategic Marketing & Customer Management from the University of Buckingham and a BSc in Business Administration from the European School of Economics. I am eager to leverage my skills and experience to contribute to a dynamic team focused on delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Communication & Customer Service Officer

Current

Tourism Regulatory Authority

Nov 2024 - Present (7 months)

Currently overseeing inbound and outbound calls, responding to customer inquiries, and assisting with technical issues related to the TRA portal. Involved in drafting reports, managing social media, and organizing events for the TRA.

Customer Service Communication Skills Problem Solving Technical Support Event Management Social Media Management Public Relations Time Management Organizational Skills

Front Desk Receptionist and Cashier

Constance Ephelia Resort

Oct 2017 - Sep 2020 (2 years 11 months)

Delivered exceptional front desk services, managed cash transactions, and resolved guest complaints. Recognized for outstanding customer service and teamwork.

Customer Service Cash Management Teamwork Communication Skills Time Management Organizational Skills Legal Compliance

Hospitality Service Expert

Holiday Inn Milton Keynes

Oct 2022 - Nov 2023 (1 year 1 month)

Managed front desk operations, ensuring seamless check-in and check-out procedures. Enhanced customer satisfaction through efficient service and effective communication with guests.

Customer Service Time Management Problem Solving Teamwork Database Management Communication Skills Cash Management Organizational Skills

Support and Client Manager Intern

TheMICEworld

Jun 2015 - Sep 2015 (3 months)

Registered new clients and managed their profiles, ensuring smooth operations. Evaluated customer needs and optimized service delivery through effective communication.

Client Management Customer Service Database Management Communication Skills Problem Solving Digital Marketing Time Management Organizational Skills

Front Office Intern

Constance Ephelia Resort

Jun 2014 - Sep 2014 (3 months)

Greeted guests and managed the check-in process while maintaining efficient filing systems. Handled cash transactions and assisted with group bookings.

Customer Service Communication Skills Organizational Skills Time Management Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Buckingham

Master of Science, Marketing

2023 - 2025

Pursuing a Master's degree in Strategic Marketing & Customer Experience Management, focusing on developing advanced marketing strategies and enhancing customer engagement.