Lily Nirmalasari
@lilynirmalasari
Client-focused Customer Success professional driving retention and operational excellence.
New ZealandWhat I'm looking for
I am a client-focused Customer Success and Operations professional with experience supporting SaaS and professional services clients across onboarding, delivery, and ongoing relationship management.
I build trusted post-sale relationships with law firms and in-house legal teams, coordinate cross-functional initiatives with sales, product, and support, and support renewals and pipeline coordination to drive retention and growth.
I have delivered contract operations and client support across education and professional services, and earlier supported legal and commercial teams with structured documentation, reporting, and systems management.
Fully remote-ready and bilingual in English and Indonesian, I bring strong communication, reliability, and attention to detail to fast-paced environments and am seeking a Client Success Specialist role where customer care and operational rigour create long-term value.
Experience
Work history, roles, and key accomplishments
Operations & Client Support
Independent Consulting
Jan 2024 - Present (2 years 1 month)
Providing short-term client coordination and operational support across professional services, handling admin tasks, CRM updates, and client communications.
Client Success Associate
Helios IP
Jan 2020 - Dec 2024 (4 years 11 months)
Served as post-sale trusted contact for law firms and in-house legal teams, led onboarding and adoption efforts, and coordinated cross-functional delivery to support renewals and account growth.
Operations & Client Support
Independent Consulting
Jan 2015 - Dec 2018 (3 years 11 months)
Delivered short-term client coordination and operational support across education and professional services, managing scheduling, data entry, documentation, and multi-priority workflows.
Legal & Operations Assistant
Mirandah Asia
Jan 2007 - Dec 2012 (5 years 11 months)
Supported legal and commercial teams with documentation, reporting, deadlines, and correspondence to ensure smooth service delivery in client-facing engagements.
Education
Degrees, certifications, and relevant coursework
ETEastern Institute of Technology
Master of Applied Management, Applied Management
Master of Applied Management at Eastern Institute of Technology, focusing on applied management principles and professional practice.
PUParahyangan Catholic University
Bachelor of Laws (LLB), Law
Completed a Bachelor of Laws (LLB) program with foundational legal training and experience supporting legal teams.
Availability
Location
New ZealandAuthorized to work in
Job categories
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