Lilly Fuentes

I am a bilingual community health professional with extensive experience in outreach, client relations, and culturally sensitive support. I have a proven record of building trusted relationships and connecting underserved populations to vital resources.

In remote roles, I verified and documented medical appointments, provided Spanish interpretation, and supported members navigating healthcare services. I consistently met call-time and quality standards while managing high call volumes and multiple systems.

During the COVID-19 pandemic I conducted outreach across Western North Carolina, coordinated resource distribution, managed confidential records, and recruited volunteers to support community initiatives. I am meticulous with documentation and thrive in fast-paced, service-oriented environments.

I bring strong problem-solving, organizational, and interpersonal skills, and I am committed to delivering exceptional, culturally competent care that advances both organizational goals and community well-being.