Liliia Ritchenko
@liliiaritchenko
Technical writer and enablement specialist translating complex enterprise systems into adoption-ready documentation and training.
UkraineWhat I'm looking for
I bridge the gap between complex enterprise systems and business execution. I work as an Enablement Specialist and technical first responder for global teams, translating intricate backend architecture into adoption workflows, user guides, and release processes. With 4+ years of experience, I build scalable knowledge management solutions and clear, actionable technical change documentation for global launches.
I specialize in knowledge architecture and enterprise CMS ecosystems—especially Sitecore (XM 10/9), Salesforce, Episerver, and ContentStack—supporting migrations, operational enablement, and cross-functional alignment. I’ve authored end-to-end release & change enablement documentation, led global technical training and onboarding, and used Jira-driven communication to streamline resolution across development and QA, while mentoring teams and reducing configuration and support escalations.
Experience
Work history, roles, and key accomplishments
Bridges enterprise backend architecture to business execution by creating high-adoption workflows, user guides, and technical release/change documentation for global launches. Manages release & change enablement, knowledge management, and CMS operations across a Sitecore-centric ecosystem (Sitecore XM 10/9, Salesforce, Episerver, ContentStack).
Translated complex enterprise/backend architecture into adoption workflows, user guides, and release processes to support global enablement needs.
Managed end-to-end content scaling and configuration updates across enterprise CMS platforms, partnering with development and QA to diagnose content issues and document fixes. Supported migration of 35+ multi-language websites and provided post-launch technical support for localized platform discrepancies.
Content Operations Specialist
Uvoteam
Jan 2015 - Jan 2019 (4 years)
Supervised content delivery workflows and monitored operational KPIs for a distributed team of writers and editors. Managed onboarding for new freelance talent and supported system tracking by raising technical tickets to the IT team to optimize workflows.
Global CMS Centralization
Royal Canin
Facilitated migration of 15 international site variants into a unified, centralized Sitecore architecture, supporting global CMS centralization efforts. Ensured architectural alignment, data consistency, and governance across diverse deployments while mitigating technical risk during high-volume data transitions.
Product Operations & Support
Supported global CMS centralization by migrating international site variants into a unified, centralized Sitecore architecture. Ensured data integrity and governance and maintained alignment across diverse global markets.
Migration Coordination
Kamstrup
Coordinated migration and centralization of 15+ international website variants into unified Sitecore architectures while supporting technical onboarding, mentoring, and bug tracking. Helped mitigate data integrity risks and ensured post-migration stability through client-facing technical support.
Education
Degrees, certifications, and relevant coursework
National Pedagogical Dragomanov University
Master's degree, English Language and Literature
2017 - 2018
Completed a master's degree in English Language and Literature.
Taras Shevchenko National University of Kyiv
Bachelor's degree, English Language and Literature
2013 - 2017
Completed a bachelor's degree in English Language and Literature.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
Skills
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