At IT Platform Solutions, I took ownership of documentation for complex platform features, internal systems, and administrative tools. I reorganized content around user workflows, reducing information search time by 30% and process-related clarification requests by 25%.
At MD Finance, I standardized documentation across five fintech products in five countries. I audited more than 50 documents and worked with product and engineering teams to clarify financial workflows.
At SoftServe, I created internal API documentation and explained payment workflows with technical descriptions and visual process documentation. I also standardized terminology and file structures across three healthcare projects.
Earlier, at Eleks, I translated healthcare workflows into user-oriented instructions and online help. At Uvoteam, I created educational content for products serving more than 10,000 students, contributing to a 25% increase in audience engagement.
