Liliana Vértiz
@lilianavrtiz
I resolve complex customer cases across fraud, compliance, logistics, and client operations.
MexicoWhat I'm looking for
I've supported customers across the U.S. and Canada at Galileo Fintech, investigating complex card fraud cases while meeting quality, compliance, and productivity KPIs.
At Carvana, I reviewed customer documentation for regulatory compliance and helped resolve issues throughout the purchasing process. At American Recovery Service, I coordinated operational cases, reporting, documentation, and communication across departments and external stakeholders.
I'm currently a Metrology Engineer at CVC de México, delivering precision calibration services with quality standards, clear client communication, and accuracy under deadlines.
Experience
Work history, roles, and key accomplishments
Metrology Engineer
CVC de México
Nov 2025 - Present (9 months)
Performs precision calibration services while maintaining quality standards and clear client communication. Prioritizes multiple assignments and delivers accurate results under deadlines.
Bank Fraud Analysis Agent
Galileo Fintech
Dec 2024 - Nov 2025 (11 months)
Supported cardholders across the U.S. and Canada by investigating complex fraud cases. Resolved customer issues while meeting quality, compliance, and productivity KPIs.
Reviewed customer documentation for regulatory compliance. Resolved documentation issues and supported customers throughout the purchasing process.
Back Office & Logistics Coordinator
American Recovery Service
Jan 2023 - Oct 2023 (9 months)
Coordinated communication between departments and external stakeholders. Managed operational cases, reporting, and documentation with high accuracy.
Education
Degrees, certifications, and relevant coursework
National Autonomous University of Mexico
Bachelor of Science, Chemical Engineering
Bachelor of Science in Chemical Engineering from the National Autonomous University of Mexico, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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