Open to opportunities

Lidia User

@lidiauser2

Message

Operations and customer support specialist with design and problem-solving strengths.

Romania

Message

What I'm looking for

I seek a role combining operations and customer-facing responsibilities in an organized, team-oriented company where I can apply design and communication skills and grow professionally.

I am an operations and customer support specialist with hands-on experience managing customer requests end-to-end, adapting commercial solutions to client needs, and supporting internal processes to maintain clear communication and timely delivery.

I bring creative skills in producing print and digital promotional materials using CorelDRAW and Canva, as well as copywriting for articles and marketing content, which helps me bridge operational work with customer-facing marketing support.

Previously I worked in clinical settings as a dental nurse in London, which reinforced my adherence to procedures, attention to hygiene and teamwork; I value organized workflows, clear communication, and practical problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Operations and Customer Support Specialist

Current

Magic Advertising

Jan 2021 - Present (5 years)

Manage customer requests and orders from first contact to delivery, analyze requirements to adapt commercial solutions, and produce print and digital promotional materials to support sales and communication.

Customer Support Order Management CorelDraw Canva Copywriting Problem Solving

Dental Nurse

Aqua Dental Clinic

Jan 2018 - Jul 2019 (1 year 6 months)

Worked in a dynamic clinical environment providing direct patient care, collaborating with the dental team, and adhering to protocols and hygiene standards to ensure quality medical services.

Patient Care Team Collaboration Appointment Management