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Liam Rager

@liamrager

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Dedicated law enforcement professional with expertise in de-escalation techniques.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my leadership skills, social skills and computer knowledge to work from home to spend more time with my children.

As a Lieutenant at the Kentucky Department of Juvenile Justice, I have honed my leadership skills while ensuring compliance with state policies and procedures. My role involves running daily shifts, training staff in restraint techniques, and maintaining a safe environment for both staff and inmates. I take pride in having the highest success rate for de-escalating irate inmates, which has significantly reduced the need for restraints.

Prior to my current position, I served as a Sergeant, where I closely collaborated with my superiors to uphold facility policies and ensure the safety of both inmates and staff. My experience also includes a managerial role at Pizza Hut, where I broke sales records and managed store operations. I am currently pursuing a BS in Cybersecurity at ECPI University, maintaining a 4.0 GPA, which reflects my commitment to continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Lieutenant

Kentucky Department of Juvenile Justice

Jun 2021 - Sep 2024 (3 years 3 months)

Managed daily facility operations, ensuring strict compliance with state policies and procedures for both staff and inmates. Conducted monthly state-mandated refresher courses on restraint techniques, achieving the highest de-escalation success rate on shift. Maintained close communication with facility leadership and the state department.

Compliance Policies Staff Training Communication

Sargent

Kentucky Department of Juvenile Justice

Jan 2018 - Jun 2021 (3 years 5 months)

Collaborated with Lieutenant and Captain to uphold facility policy and procedure, overseeing inmate groups to ensure safety for all. Utilized de-escalation techniques effectively, achieving the highest success rate in gaining compliance from inmates. Administered necessary restraints to maintain order and policy adherence.

Inmate Supervision De Escalation Techniques Restraint Application Team Collaboration

Shift Manager

Pizza Hut

Apr 2015 - Jan 2018 (2 years 9 months)

Directed daily shift operations, maintaining store cleanliness, managing orders, and assisting customers across various roles. Responsible for closing registers, bank deposits, and processing phone orders while upselling products. Consistently broke sales records for the location, including multiple Super Bowl Sunday achievements.

Customer Service Sales Inventory Management Team Leadership

Customer Service Representative

Walmart

Sep 2013 - Feb 2015 (1 year 5 months)

Provided comprehensive customer service, including friendly checkout interactions, upselling products, and processing returns. Managed diverse store responsibilities such as stocking shelves, unloading trucks, pushing carts, and operating the service desk. Ensured efficient and respectful customer transactions.

Customer Service Sales Inventory Management Stocking