Open to opportunities

Liam Phelan

@liamphelan

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Senior Software QA Analyst driving reliable web and Salesforce solutions with measurable performance gains.

Canada

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What I'm looking for

I seek a role where I can lead QA strategy for web and Salesforce systems, improve performance, and collaborate with cross-functional teams in an agile environment.

I am a Senior Software Quality Assurance Analyst with over nine years of experience designing and leading test strategies for large-scale web and Salesforce ecosystems.

I have led comprehensive test planning and execution for critical user journeys, ensuring full coverage and rigorous smoke and sanity testing to reduce post-release defects.

I spearheaded a multi-country upgrade of external booking pages using AWS and React/MongoDB that eliminated significant lag, reduced customer drop-offs, and improved overall page load performance.

I collaborate closely with cross-functional Scrum teams, administer Salesforce configurations, and leverage tools such as Jira, Xray, BrowserStack, JMeter, and Postman to maintain production health and ensure reliable integrations with systems like Moneris and QuickBooks.

Experience

Work history, roles, and key accomplishments

Senior QA Analyst

O2E Brands

Oct 2021 - Jun 2025 (3 years 8 months)

Led test strategy and execution for web and Salesforce ecosystems, driving a major booking-page upgrade that reduced page-load lag by up to 1 minute and cut hundreds of daily customer drop-offs while improving overall page performance.

Test Planning Jira Xray BrowserStack JMeter Postman Salesforce AWS Automated Testing

Service Desk Analyst

O2E Brands

May 2016 - Oct 2021 (5 years 5 months)

Managed daily triage and resolution of 100+ ITSM tickets supporting 700+ employees and 300+ franchises, maintained Salesforce administration and user lifecycle across multiple countries while meeting a 48-hour SLA.