L hernandez Anderson

Monitors infrastructure and service health using tools such as BMS, ACM, CCTV, and Datadog. Performs triage, escalates issues, and coordinates tickets with specialized teams.

Troubleshoots and resolves complex SD-WAN networking issues, configures Cisco routers and controllers, and provides Tier 2/Tier 3 escalation support. Led migrations and implemented BFD for network redundancy.

Sold natural gas and energy plans to customers in the USA, educating clients on cost-saving benefits and contract terms. Managed inquiries and provided exceptional service.

Monitored KPI indicators and coordinated network infrastructure components for telecommunication projects. Conducted diagnostics and implemented workarounds for escalated issues.

Ongoing training in DevOps practices, focusing on the integration of development and operations to improve software delivery and infrastructure management.

Completed a specialized course in back-end development focused on designing, implementing, and optimizing RESTful APIs using JavaScript, Node.js, and Oracle databases.

Completed specialized training in database administration, focused on managing, optimizing, and securing relational database systems.

Studied system engineering, focusing on the design, implementation, and optimization of IT infrastructures, including networking, server management, and automation.

Completed training in office tools.

Successfully earned the LFCA certification, demonstrating foundational knowledge in Linux systems, cloud computing, DevOps principles, networking, and security.

Achieved SD-WAN Specialist certification, validating expertise in software-defined networking for wide-area networks.

Earned CCNP certification, demonstrating advanced knowledge and expertise in enterprise networking, routing, switching, security, and automation.

Achieved CCNA certification, validating expertise in networking fundamentals, routing & switching, security, and automation.