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David Guendica

@davidguendica

Data Centre, Storage & Infrastructure Engineer building compliant Layer 1 for scalable IT. High resolution rates via process optimization.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own datacenter and cloud operations end-to-end—Layer 1 compliance, DCIM/BMS, and NetApp-backed resiliency—while improving SLAs through strong SOP/MOP/EOP, KCS-driven knowledge, and hands-on escalation support.

I’m a Data Centre and Cloud Engineer with 4+ years in IT infrastructure, specializing in Layer 1 physical deployments, including copper/fiber optics, SFP transceivers, and MPO/LC/SC certification using Fluke Networks certifiers. I build and validate end-to-end datacenter infrastructure aligned with TIA-942 and TIA-652B, while keeping deployments compliant and SLA-ready.

In NetApp and cloud operations, I’ve led hands-on training and escalations, reduced escalation rates by 30%, and closed 2.5+ critical tickets daily. I’m proven in NetApp ecosystems—ONTAP, SnapMirror, MetroCluster, BlueXP monitoring—and I’ve delivered KCS v6-aligned case audits that strengthened knowledge creation, reuse, and organizational learning.

From DCIM/BMS management to AI/Cloud enablement (including Supermicro CloudDC deployments), I focus on operational rigor: SOP/MOP/EOP documentation, rack elevation schematics, and reliable verification across fiber and connectivity. I’m also comfortable troubleshooting in Linux environments and supporting AWS/GCP infrastructure with strong teamwork and high-demand execution.

Experience

Work history, roles, and key accomplishments

Current

Data Centre Engineer

Current

The Workshop | Ilkari Tech

Mar 2025 - Present (1 year 1 month)

Deployed and maintained Layer 1 physical infrastructure (copper, fiber SMF/MMF, DACs/AOCs) across multi-rack environments and validated compliance to TIA-942/TIA-652B. Achieved 100% Layer 1 compliance and SLA adherence on end-to-end deployments involving 2,300+ certified network connections.

Fiber Optic Certification Fluke Networks Certifiers TIA 942

Escalation Technical Support Engineer

Sutherland Global Services

Dec 2023 - Mar 2025 (1 year 3 months)

Led hands-on training for 6+ technical support engineers on BlueXP, ONTAP monitoring, and data protection tooling. Managed escalations with KPIs (2.5+ critical tickets closed daily) and reduced ticket escalation rate by 30% via KCS-aligned knowledge audits and documentation.

NetApp ONTAP Monitoring BlueXP Active IQ Unified Manager Active IQ Digital Advisor

Technical Support Engineer L1

Sutherland Global Services

Dec 2022 - Dec 2023 (1 year)

Troubleshot complex storage and performance issues in Linux and cloud environments using ONTAP CLI diagnostics and resolution. Worked across SnapMirror/MetroCluster/SnapVault/SnapLock, NDMP, anti-ransomware protection, and managed systems via OnCommand Unified Manager for cluster health and IOPS optimization.

SnapMirror MetroCluster SnapLock NDMP OnCommand Unified Manager

Freelance Support Engineer

Non-Disclosure Agreement (NDA)

Jan 2022 - Nov 2022 (10 months)

Provided Level 1–2 technical support for AWS and Google Cloud infrastructure environments, including NOC monitoring and infrastructure data entry. Supported assessments and capacity planning initiatives for cloud infrastructure projects.

AWS Support Google Cloud Platform NOC Monitoring Network Operations Infrastructure Assessments Capacity Planning

Field Telecommunications Engineer

Telcolsa Advanced Technology Solutions

Jan 2021 - May 2022 (1 year 4 months)

Designed, deployed, and managed GPON networks across enterprise customer sites and configured Layer 2 active networking and CCTV integration. Administered Linux server services (DNS, DHCP, proxy, web, email) and performed hardware diagnostics and repairs for network and server equipment.

GPON Structured Cabling CCTV Integration Linux Server Administration DNS DHCP Proxy Services