Open to opportunities

mesh juma

@meshjuma

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Results-oriented customer representative and leader dedicated to operational excellence.

Kenya

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values innovative solutions.

I am a results-oriented customer representative and leader dedicated to optimizing business strategies and daily operations through exceptional planning and problem-solving skills. My proficiency in team development, process improvement, and productivity enhancement allows me to identify areas for improvement and implement effective changes. I possess a strong grasp of industry trends and excellent communication abilities, which I leverage to foster positive relationships with clients and colleagues alike.

Currently, I serve as a Customer Service Specialist at Teleperformance in Nairobi, where I demonstrate strong database management skills and analyze customer inquiries to provide tailored solutions. My proactive approach has led to significant process improvements, enhancing customer satisfaction and retention. I am eager to contribute my expertise in operational guidance and leadership to a progressive company that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Teleperformance

Sep 2024 - Present (10 months)

Demonstrated strong database management skills by tracking and updating client information accurately in CRM systems, ensuring seamless customer interactions. Analyzed customer inquiries and provided tailored solutions, utilizing problem-solving abilities to resolve complex issues and enhance customer satisfaction.

CRM Zendesk Salesforce MaestroQA Microsoft Excel Microsoft Word Data Management Customer Service

Customer Service Representative

CCI Kenya

Jan 2023 - Sep 2024 (1 year 8 months)

Managed customer retention strategies, utilizing data-driven insights to improve retention rates from 80% to 92%. Automated CRM processes to streamline retention and win back efforts, leveraging database management skills to ensure accurate client records and follow-ups.

CRM Data Analysis Team Leadership Customer Retention Negotiation Communication Regulatory Compliance Problem Solving Process Improvement

IT Intern

Rose Will Ltd

Apr 2019 - Jan 2020 (9 months)

Aided in the installation and dismantling of computer systems and data towers. Assisted different teams in day-to-day handling of computer and data products, supporting staff members in their daily tasks.

Systems Data Management Technical Support Troubleshooting Team Collaboration IT Support

Education

Degrees, certifications, and relevant coursework

The Sigalagala National Polytechnic

Diploma, Land Survey

Completed a Diploma in Land Surveying, gaining foundational knowledge and practical skills in land measurement and mapping techniques. Developed proficiency in using surveying instruments and interpreting geospatial data.

The Sigalagala National Polytechnic

Certificate, Land Survey

Obtained a Certificate in Land Surveying, focusing on essential principles and basic applications of land surveying. Acquired initial skills in data collection and field operations relevant to land measurement.