Open to opportunities

Lesya Volnych

@lesyavolnych

Customer-focused e-commerce operations and administrative support professional with 5+ years coordinating orders, schedules, and customer communications.

Canada

Message

What I'm looking for

I’m looking for a role where I can support customers and operations—owning order processing or front-desk workflows, keeping records accurate in Excel/Google Workspace, and helping with promotions, events, and community engagement.

I’m a customer-focused professional with 5+ years of experience in customer service, administrative support, and client communication. I manage end-to-end e-commerce order processing, coordinating orders, invoices, and shipments across Amazon, eBay, Shopify, and Etsy while maintaining accurate records and Excel spreadsheets.

I also create promotional images and social media content using Canva, manage Instagram business accounts, and engage with customers through social media and high-volume email communication. Through volunteer roles, I supported front-desk clients by scheduling appointments, updating records, and handling phone/email correspondence, and I prepared income tax returns through the Community Volunteer Income Tax Program with strict confidentiality.

Experience

Work history, roles, and key accomplishments

Tax Preparer (Volunteer)

Community Volunteer Income Tax Program (CVITP)

Jan 2025 - Apr 2025 (3 months)

Prepared personal income tax returns for eligible individuals under the Community Volunteer Income Tax Program (CVITP). Reviewed client documents, entered tax information using approved software, maintained confidentiality, and answered client questions in line with CRA guidelines.

Document Review Confidentiality Client Communication

Client Care Representative (Volunteer)

Immigrant Services

Jan 2024 - May 2024 (4 months)

Provided front desk support for walk-in and phone clients at Immigrant Services. Scheduled appointments, maintained calendars and client records, and handled incoming calls, emails, and office correspondence with accurate documentation.

Front Desk Support Appointment Scheduling Calendar Management Data Entry Client Records Correspondence Phone Support

Front Desk Receptionist (Volunteer)

CCIS

Dec 2023 - Feb 2024 (2 months)

Greeted visitors and provided administrative support as a front desk receptionist. Scheduled appointments and supported staff with filing, data entry, and organizing documents and records.

Appointment Scheduling Data Entry Filing File Organization Administrative Support

Education

Degrees, certifications, and relevant coursework

CIWA (Calgary Immigrant Woman’s Association)

Frontline Customer Service Training, Customer Service

2023 -

Activities and societies: Canadian workplace culture, telephone support, angry customer management, front desk agent training, sales techniques, cash register, and MS Office.

Completed Frontline Customer Service Training through CIWA (Calgary Immigrant Women’s Association) covering Canadian workplace culture, telephone support, angry customer management, front desk agent skills, sales techniques, cash register, and MS Office.