Lester Mejia

As a Bilingual Legal Intake and Administrative Support Specialist, I serve as the initial point of contact for prospective clients in Personal Injury and Criminal Defense matters. Fluent in English and Spanish, I conduct structured factual intake interviews, gather and document client, case, insurance, and accident information, and manage inbound calls, web inquiries, missed-call follow-ups, and r

Assisting clients whose accounts are in litigation status within the debt settlement process. Collaborating closely with negotiators and assigned attorneys to coordinate case updates, address legal requirements, and ensure clients clearly understand each step during negotiations at one of the leading debt settlement companies in the United States.

Support the Legal Negotiations team and assist clients through every step of the legal account process at a top-rated U.S. debt settlement company.
Handle legal document requests, coordinate with negotiators, and guide clients on the actions required for their legal accounts.

Support Client Success Managers at a highly rated debt settlement company in the U.S., helping clients work toward financial freedom. Manage client tasks and prepare reports while handling interactions across multiple channels, including calls, email, and text. Ensure every client receives consistent, empathetic, and accurate support throughout their journey to becoming debt-free.

As a Debt Negotiation Specialist at a leading bankruptcy law firm, I worked directly with clients to help them navigate financial hardship and explore debt relief solutions. I assessed individual financial situations, communicated with creditors, and negotiated payment plans or settlements that aligned with our clients’ best interests

Worked with lending partners to consolidate clients’ debts, while simultaneously collaborating with creditors to reach a payment agreement that benefits the client.

Supported negotiators to expedite requests by maintaining direct contact with both clients and creditors. Ensuring that negotiations were carried out efficiently, providing regular updates to clients and ensuring all necessary documents and requirements were completed on time.

Addressed labor claims from technicians requesting payment from Xerox for work performed on a Xerox machine.

Addressed customer service inquiries in a timely and accurate fashion.

Provided accurate and appropriate information in response to customer inquiries.

A multidisciplinary approach, integrating knowledge from economics, law, sociology, public health, social policies, and administration. Management and strategic planning skils ot effectively design, implement, and evaluate social protection policies and programs. tI addresses Guatemala's specific challenges ni social security, healthcare, education, housing, and other critical areas, emphasizing e

Mar 2025

Professional capable of addressing social issues by applying techniques and tools of social management, strengthening theoretical knowledge ni social sciences and social work. prepared to tackle challenges arising from new social intervention scenarios through analysis, understanding, and complexity of social reality