Leslie Walton

Managed review and final approval decisions for condominium projects through limited and full review processes. Monitored compliance with regulatory requirements and mortgage operational guidelines.

Administered employee benefits during open enrollment, processing enrollments, changes, and terminations. Handled approximately 50 incoming employee calls per day and provided benefits guidance.

Reviewed and analyzed condominium project documentation for compliance with Fannie Mae, Freddie Mac, FHA, USDA, Non-Agency, DSCR, and investor guidelines. Evaluated financial stability, insurance coverage, and legal standing of condominium associations.

Processed 7 to 10 customer orders and maintained accurate order records in the ERP system. Verified order details, resolved discrepancies, and provided status updates throughout the order lifecycle.

Managed approximately 20 inbound sales calls in a call center, provided product information, and addressed customer inquiries. Executed follow-up strategies to nurture leads and drive conversions.

Evaluated 5 to 10 condominium project plans and documentation for adherence to regulatory standards and industry guidelines. Assessed financial health, insurance coverage, and legal compliance of condominium associations.

Managed submission and tracking of mortgage loan information through MERS, ensuring accuracy and compliance with industry standards. Uploaded 60 to 80 loans to LoanServ and coordinated with lenders, servicers, and title companies.

Master of Science in Business Management and Human Resources from Indiana Wesleyan University.