LMLeslie Mayes
@lesliemayes
Experienced office manager with a strong background in customer service.
United StatesWhat I'm looking for
With over 20 years of experience in office management and customer service, I have honed my skills in scheduling, dispatching, and administrative support across various industries. My current role as a Help Desk Expeditor at The Loving Companies has allowed me to effectively coordinate landscaping projects across multiple states, ensuring that builders and site managers receive timely assistance with work orders and warranty issues.
Previously, I served as an Office Manager at Chiller Services, Inc., where I managed customer service calls, payroll, and invoicing, demonstrating my ability to handle complex administrative tasks efficiently. My experience also includes coordinating flooring installations for Lowe's stores and working closely with builders to meet project deadlines. I am adept at using various software programs, including QuickBooks and RFMS, to streamline operations and enhance productivity.
Experience
Work history, roles, and key accomplishments
Help Desk Expeditor
The Loving Companies
Oct 2020 - Present (4 years 8 months)
Responsible for scheduling and updating Builders and Site Managers regarding landscaping projects across various states. Managed work orders, warranties, and outdoor living products.
Office Manager
Chiller Services, Inc
Jul 2018 - Oct 2020 (2 years 3 months)
Oversaw dispatching, customer service calls, technician paperwork, payroll, billing, and bank deposits. Managed accounts payable and receivable, ensuring accurate invoicing.
Schedule Coordinator
Service Pros Installation Group
Sep 2017 - Sep 2018 (1 year)
Coordinated flooring installations for over 30 Lowe's stores, collaborating with Install Managers and installers to verify purchase orders and manage warranty and repairs.
Customer Service Representative
Atlanta Flooring Design Centers, Inc.
Jul 2014 - May 2017 (2 years 10 months)
Provided customer service for Tru Homes Builders, managing flooring and tile installs, quoting products, and scheduling installations while meeting deadlines.
Office Manager
Keller Interiors
Mar 2013 - Jul 2014 (1 year 4 months)
Managed office operations, including billing, work order verification, and scheduling installation appointments. Handled customer interactions and estimations.
Installation and Sales Scheduler / Sales Assistant
Artisan Shutter
Apr 2007 - Feb 2013 (5 years 10 months)
Scheduled installation and sales appointments, quoted jobs, and managed material orders. Assisted the owner with appointments and customer interactions.
Office Manager
Signature Shutters
Jan 2000 - Mar 2007 (7 years 2 months)
Managed daily operations, scheduled sales and installations, and handled customer interactions. Worked closely with interior designers and managed product contracts.
Education
Degrees, certifications, and relevant coursework
Bessemer City High School
High School Diploma, High School Diploma
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career.
GCGaston College
Liberal Arts Studies
Studied Liberal Arts, focusing on a broad range of subjects to develop critical thinking and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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