Looking for a job

Aleison Garel

@aleisongarel

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Goal-oriented IT professional with technical support and technical writing expertise.

United States

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and leadership skills to drive technological innovation and process improvement.

As a dedicated and results-driven information technology professional, I leverage my technical competencies to deliver significant technological results. With a strong background in technical support, technical documentation, research, and process optimization, I excel in fast-paced environments where initiative and problem-solving skills are essential.

Experience

Work history, roles, and key accomplishments

Technology Support Manager

NATIONAL PACKAGING, LLC

Aug 2018 - Aug 2024 (6 years)

Lead technical operations and implement technology solutions and processes. Manage company budget and purchasing. Manage inventory and resolve technical tickets and requests.

Program Accreditation Coordinator

Florida International University

Feb 2022 - Aug 2023 (1 year 6 months)

Streamlined program recruiting and enrollment processes.
Researched and documented new initiatives for program accreditation.
Created reports and surveys to track program outcomes.

I.T. Helpdesk Technical Supervisor

Florida International University

Jun 2016 - Jun 2018 (2 years)

Led help desk & field team operations.
Managed department’s 2FA and technical training projects.
Maintained SLA's and ensured organizational compliance.
Ensured timely delivery of IT solutions by prioritizing tasks, and meeting deadlines.
Promoted a positive work environment and encouraged professional development.

Senior Help Desk Analyst

Florida International University

May 2015 - Jun 2016 (1 year 1 month)

Systems Administrator for ServiceNow, BMC Remedy, DUO 2FA and Bomgar applications.
Designed 2FA and ADUC security work flow processes.
Diagnosed and resolved user technical tickets and requests.
Recruited and trained new employees.
Reduced ticket call handling time with effective analysis and troubleshooting techniques.

Lead Information Technology Specialist

Florida International University

Jan 2014 - May 2015 (1 year 4 months)

Developed department website and coordinated department projects.
Supervised six field team analysts.
Provided technical training to end-users and new employees.
Minimized call handling downtime by resolving issues quickly and efficiently.
Collaborated with external IT teams to improve network stability.