Open to opportunities

Leslie Jackson

@lesliejackson

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Experienced Territory Vetco Manager with a passion for pet health services.

United States

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What I'm looking for

I am looking for a role that allows me to lead teams in enhancing pet health services while fostering a collaborative environment focused on continuous improvement.

With over 20 years of extensive expertise in the pet industry, I have dedicated my career to enhancing pet health services and achieving significant growth in client satisfaction. As a Territory Vetco Manager at Petco, I lead regional teams to implement strategic initiatives that improve service efficiency and customer engagement. My passion lies in optimizing resource allocation and operational processes to boost service adoption and client retention.

Throughout my career, I have successfully managed operations across multiple locations, ensuring consistent high-quality service delivery. My experience as a Store Manager at Petsmart allowed me to develop high-performing teams and implement training programs that enhanced staff productivity. I pride myself on fostering a collaborative environment for continuous improvement, where innovative solutions for mobile veterinary services can thrive.

Experience

Work history, roles, and key accomplishments

Territory Vetco Manager

Petco

Feb 2014 - Present (11 years 5 months)

Led veterinary operations across multiple territories, driving service excellence and implementing standardized protocols for enhanced pet healthcare delivery. Oversaw regional veterinary teams while optimizing operational efficiency, reducing service delays and improving client satisfaction rates. Developed and executed strategic initiatives for mobile veterinary services, modernizing scheduling

Service Delivery Market Analysis Mobile Veterinary Services

Store Manager

Petsmart

Jun 2005 - Present (20 years 1 month)

Led store operations, managed P&L, and developed high-performing teams while implementing strategic initiatives that enhanced customer satisfaction. Optimized inventory management systems and streamlined operational processes, resulting in reduced costs and improved store efficiency. Built and mentored diverse teams, fostering a positive work culture and maintaining exceptional service standards a

Sales Management Inventory Management Staff Training Customer Service Operations Management P&L management Team Leadership Strategic Planning

Education

Degrees, certifications, and relevant coursework

Orange County Community College

Bachelor of Arts, Business Management

Completed a Bachelor of Arts degree focusing on business management principles. Gained foundational knowledge in various aspects of business operations and strategy.