Open to opportunities

Leshanie Roberts

@leshanieroberts

Message

Dedicated administrative professional with strong organizational skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a supportive team environment.

I am an enthusiastic administrative professional with a strong commitment to contributing to Jamaica's economy while gaining valuable experience. My journey began at Old Harbour Primary School, where I supported the Vice Principal by managing documents and supervising classes. This role ignited my passion for organization and efficiency.

My experience expanded at Henzel Patterson Auto Garage, where I honed my skills in financial documentation and customer service as a Secretary. I further developed my abilities at Startek, handling inbound and outbound calls, and providing exceptional customer support. My recent role at SSG allowed me to enhance my communication skills through various channels, including chat and SMS, while ensuring customer satisfaction through effective problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Startek

Dec 2022 - Mar 2024 (1 year 3 months)

Handled inbound and outbound calls, escalated issues, performed soft sales, and managed email communications.

Customer Service Sales Email Communication

Customer Service Agent

SSG

Sep 2023 - Dec 2023 (3 months)

Responded to inbound calls, emails, and chat inquiries while providing problem-solving support and follow-ups.

Problem Solving

Data Collector

SDC

Aug 2021 - Sep 2021 (1 month)

Collected data related to COVID-19 protocols during a short-term assignment.

Data Collection Reporting Communication Time Management

Secretary

Henzel Patterson Auto Garage

Feb 2017 - Dec 2017 (10 months)

Managed office tasks including writing invoices, calculating salaries, and determining weekly monetary percentages.

Invoice Management Financial Reporting Communication

Assistant to Vice Principal

Old Harbour Primary School

Oct 2016 - Dec 2016 (2 months)

Assisted the Vice Principal by typing and printing documents, collecting registration data, supervising classes, and answering the telephone.

Typing Document Management Data Collection Communication

Education

Degrees, certifications, and relevant coursework

Heart Trust VTC

Certificate, Data Operations

Grade: Pending

Pursuing a qualification in Data Operation Level 2, focusing on data management and operational skills.

Old Harbour High School

High School Diploma, General Education

2011 - 2016

Completed secondary education with a focus on various subjects including English language, Mathematics, and Science, achieving notable grades in Caribbean Examination Council examinations.