Open to opportunities

Lerma Guevarra

@lermaguevarra

Message

Dedicated virtual assistant and compliance professional optimizing operations with meticulous care.

United States

Message

What I'm looking for

I seek a role where I can apply administrative and compliance skills to improve operations, support clients, and grow within a collaborative, service-oriented team.

I am a dedicated virtual assistant and compliance professional with broad administrative experience across customer support, account management, and operations. I specialize in calendar management, documentation, client communication, and ensuring regulatory and procedural compliance.

In recent roles I managed escrow and NDA documentation, coordinated communications for buyers and sellers, updated marketing channels and published business listings, and supported clients across the US, Canada, and Australia with menu, ordering, and store-management issues. I have earlier experience in customer support, financial administration, and teaching, which sharpened my troubleshooting, coaching, and process-improvement skills.

I bring strong attention to detail, practical problem-solving, and a client-first mindset to every engagement. I am eager to apply my organizational strengths and compliance know-how to improve operational efficiency and support teams that value reliability and clear communication.

Experience

Work history, roles, and key accomplishments

Compliance Officer

Sunbelt of Sacramento

Jan 2023 - Jan 2026 (3 years)

Prepared NDAs and escrow documentation to ensure regulatory compliance, managed communications and calendar coordination, and optimized marketing channels and listings to increase buyer-seller engagement.

& Compliance Calendar Management Client Communication Listings Management Docusign CRM Zoom

Virtual Assistant

TaskUs

Jan 2019 - Jan 2023 (4 years)

Delivered administrative and concierge support including appointment scheduling, vendor coordination, and menu/content management for clients across the US, Canada, and Australia, improving operational efficiency and issue resolution.

Appointment Setting Customer Support CRM Scheduling Google Workspace Zoom Canva

Customer Support Specialist

iQor

Jan 2017 - Jan 2019 (2 years)

Managed US prepaid wireless accounts by troubleshooting, creating/modifying accounts, explaining billing, and promoting products to increase customer satisfaction and service upgrades.

Customer Support Troubleshooting Account Management Product Promotion CRM

Administrative Manager

Tri-Color Limited

Jan 2014 - Jan 2017 (3 years)

Oversaw daily operations and administrative functions, managed quotes, invoices, payroll, and accounts receivable/payable to ensure compliant and efficient financial transactions.

Operations Management Payroll Invoicing Accounts Receivable Accounts Payable Administrative Support Policy Implementation

High School Teacher

Megabyte College of Science and Technology

Jan 2009 - Jan 2014 (5 years)

Taught mathematics to first- through fourth-year students, developed lesson plans and assessments to improve performance, and advised the Math Club while coaching the table tennis team.

Curriculum Development Lesson planning Assessments Tutoring Classroom Management Communication