Leo Capell
@leocapell
I resolve complex SaaS and CRM issues while improving customer implementations.
MexicoWhat I'm looking for
At HighLevel, I provide advanced technical support for agencies and businesses using CRM, automation, communications, and marketing tools. I troubleshoot workflows, Voice AI, LC Phone/Twilio, email, SMS, calendars, funnels, forms, and integrations while managing complex escalations.
Previously, I led CRM implementations and onboarding for hotel marketing clients at Cendyn across the U.S. and Europe. I combine technical problem-solving with customer-focused communication, collaborating with Engineering and Product teams to resolve defects and improve platform outcomes.
Experience
Work history, roles, and key accomplishments
Provide advanced technical support for agencies and businesses using HighLevel's CRM, automation, communications, and marketing platform. Troubleshoot workflows, CRM configuration, VoiceAI, LC Phone/Twilio, email, SMS, calendars, funnels, forms, and integrations.
Education
Degrees, certifications, and relevant coursework
Universidad La Salle Cancún
Bachelor's Degree, Languages and Public Relations
Bachelor's degree in Languages and Public Relations from Universidad La Salle Cancún.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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