Open to opportunities

Lee Watkins

@leewatkins

Message

Virtual assistant and admin professional delivering reliable, empathetic support.

Brazil

Message

What I'm looking for

I’m looking for a role where I can manage calendars and inboxes, support customers with empathy, improve service processes, and contribute accurate data, documentation, and admin work using tools like Microsoft Office and AI.

I’m an enthusiastic virtual assistant and business administrator with 5 years of virtual assistant and administrative work. I support teams and clients with digital document handling, data entry, phone and email correspondence, and careful travel and personal documentation preparation.

I’m known for proactive problem-solving—effectively identifying potential issues and implementing preventive measures—while maintaining excellent communication and organisation. I manage calendars across multiple time zones, act as a first point of contact, handle email management, schedule meetings and appointments, and follow UKGDPR protections when working with customer and candidate data.

Experience

Work history, roles, and key accomplishments

Virtual Assistant Admin

County Council UK

Jan 2022 - Apr 2025 (3 years 3 months)

Managed calendars across multiple time zones and served as the first point of contact via email and phone. Coordinated travel arrangements and documentation, maintained records/CRM, tracked projects, and followed UK GDPR requirements.

Travel Coordination document preparation CRM Data Entry GDPR Record keeping Project Tracking

Remote Customer Advisor

Capita

Dec 2021 - Sep 2022 (9 months)

Handled inbound customer queries and made outbound calls to support resolution. Routed customers to the correct departments, supported membership sign-ups by phone, and entered customer details into internal systems.

Inbound Customer Queries Outbound Calling Complaint Resolution Membership Administration Phone Based Customer Service Back Office Administration

Kitchen Stock Coordinator

TGI Fridays

Jan 2019 - Aug 2019 (7 months)

Coordinated stockroom operations by accepting deliveries and working with a team to support replenishment. Helped keep inventory and supplies organised for daily service.

stock replenishment Team Collaboration Attention To Detail

Replenishment Stock Team Member

Jamie Oliver

Jan 2018 - Dec 2018 (11 months)

Performed fast-paced replenishment of food, beverages, condiments, and cutlery while supporting visual merchandising. Worked in a team environment and completed cleaning duties as needed.

Visual Merchandising Team Collaboration Fast Paced

Sales Assistant

WHSmith

May 2017 - Nov 2017 (6 months)

Replenished stock and assisted with stock counting while maintaining store cleanliness. Supported customers at self-service checkouts, including scanning boarding passes.

Retail Sales Support stock replenishment Customer Service Store Cleanliness Boarding Pass Scanning Communication

Volunteer Reception Administration

PDSA Pet Aid Hospital

Nov 2015 - Apr 2017 (1 year 5 months)

Provided reception and administrative support, including data entry, diary management, invoicing, and appointment booking. Helped ensure accurate records and smooth day-to-day scheduling.

Data Entry PRS Diary Management Invoicing Appointment Scheduling Customer Support Record keeping Active Listening

Cleaner

Wagamama

Oct 2015 - Feb 2017 (1 year 4 months)

Completed general cleaning duties in a Japanese restaurant kitchen environment. Supported kitchen hygiene and cleanliness standards as part of a team.

Kitchen Cleaning Team Support Attention To Detail

Animal Displays Work Experience

Brighton SeaLife Centre

Feb 2014 - Jul 2014 (5 months)

Supported animal care and husbandry activities for display operations. Helped maintain exhibits and assisted the team with daily care routines.

Animal Care Animal Husbandry Feeding Support Safety Procedures Team Collaboration

Kitchen Assistant

Westlake Residential Care Home

Sep 2013 - Dec 2013 (3 months)

Assisted with kitchen duties and general support within a residential care setting. Completed cleaning and kitchen assistance tasks as part of a team.

Kitchen Assistance Residential Care Support Team Collaboration Time Management