Looking for a job

Giovana Castro

@giovanacastro

Customer support and administrative professional who supported Portuguese- and Spanish-speaking customers and handled back-office records.

Brazil

Message

What I'm looking for

I'm looking for remote opportunities in customer support, administrative support, back-office operations, virtual assistance, and related areas. I'm open to learning new tools and processes and working in international environments.

As a Telemarketing Operator at Confidential Company, I provided telephone-based customer service and sales support for Portuguese-speaking customers, and also supported Spanish-language campaigns. I presented products, responded to customer needs, and updated information in internal systems.

At Gocil Tecnologia em Segurança e Serviços, I supported daily administrative processes, managed employee documentation and corporate badge procedures, and updated spreadsheets and internal systems. I also assisted with employee requests, termination procedures, front-desk service, and cash handling when needed.

In earlier roles, I handled customer service, payments, transaction records, and day-to-day shop operations. I'm currently studying Massotherapy and looking for remote opportunities in customer support, administrative support, back-office operations, or virtual assistance.

Experience

Work history, roles, and key accomplishments

Telemarketing Operator

Confidential Company

Nov 2024 - May 2025 (6 months)

• Provided telephone-based customer service and sales support for Portuguese-speaking customers.
• Presented and promoted products from different companies and sectors.
• Identified customer needs and provided appropriate information and support.
• Registered and updated customer information in internal systems.
• Worked in a hybrid environment, providing support both from the office and remotely.

Administrative Assistant

Gocil Tecnologia em Segurança e Serviços

Feb 2023 - Jun 2024 (1 year 4 months)

• Supported daily administrative activities and internal processes.
• Managed employee documentation and corporate badge procedures.
• Updated spreadsheets and entered information into internal systems.
• Assisted with employee-related requests and internal enquiries.
• Supported termination procedures and maintained organised records.
• Provided customer service and assisted with front-desk and c

Cashier / Customer Service Assistant

Local Grocery & Drinks Shop

Jul 2022 - Jan 2023 (6 months)

* Managed the cash register and processed customer payments by card and Pix.
* Counted and recorded cash and payment information at the beginning and end of each shift to ensure accurate records.
* Updated spreadsheets and maintained written records of daily transactions.
* Organised and filed payment receipts by date and shift for record-keeping.
* Assisted with receipt organisation for other shi

Pet Shop Assistant

Local Pet Shop

Aug 2021 - Feb 2022 (6 months)

* Provided customer service in person, by phone, and through WhatsApp.
* Welcomed customers and received pets at the shop.
* Assisted with bathing and basic pet care.
* Assisted with grooming and haircuts when required.
* Organised shelves and replenished stock.
* Received and organised products and updated product prices.
* Maintained the cleanliness and hygiene of the shop.
* Supported day-to-da