Leanza Lois Banzali

Provide live chat, email, and helpdesk support to VIP and VVIP merchants, handling complex inquiries, complaints, and order concerns. Coordinate with internal teams to investigate issues and support effective resolutions.

Managed member inquiries through Facebook, chat, email, and in-person support, including membership, dues, transfers, and related concerns. Prepared meeting minutes, chapter reports, announcements, and administrative documents to support chapter operations.

Provided live chat, email, and helpdesk support to merchants as part of the Order Management & Delivery team. Investigated lost orders, delivery issues, complaints, and courtesy requests, providing clear and timely updates.

Delivered front-desk, live chat, and email support to guests and members, including VIP and VVIP customers. Handled guest requests, bookings, complaints, membership applications, and renewals while maintaining accurate records.

Handled hotel reservations, restaurant bookings, guest inquiries, and complaints through phone and email. Managed reservations across seven hotels and dining bookings for seven five-star restaurants using Micros OPERA.

Completed Revenue Cycle Management, Medical Billing & Coding Training in October 2026, covering revenue cycle basics, insurance plans, claims, accounts receivable follow-up, denial management, appeals, payment processing, and mock call.

Completed Medical Virtual Assistant Training in October 2026, covering foundational U.S. healthcare workflows, patient coordination, EMR/EHR, scheduling, insurance processes, and medical records.

Bachelor of Science in Tourism Management from the University of Perpetual Help System – JONELTA, completed in March 2016.

Completed HIPAA Training Certificate with Credential ID HIPAA-0143365.

Completed Microsoft Excel: Excel from Beginner to Advanced course.