At Booth & Partners, I led quality oversight initiatives as a Senior Quality Assurance Specialist, reviewing QA evaluations and coaching QA Specialists.
I analyzed performance trends and partnered with Operations and Training teams to strengthen quality standards. Before that, as a Quality Assurance Specialist, I conducted audits, evaluated agent performance, and monitored compliance.
At Booth & Partners, I also researched, qualified, and verified leads while maintaining CRM accuracy, and validated business information as a Data Scrubbing Specialist.
My earlier work included handling billing inquiries and reservations, supporting classroom instruction, and assisting customers with concerns and product offerings.
