Leanna Awa
@leannaawa
Final-year Criminology and Criminal Justice student offering analytical research, legal support, and customer-focused administration.
United KingdomWhat I'm looking for
I’m a dedicated and adaptable final year Criminology and Criminal Justice student with a strong analytical mindset and a passion for problem-solving. Through my academic journey and hands-on experience, I’ve built critical thinking skills and a deep understanding of legal and social systems, with a clear commitment to ethical practices.
In my Internship trainee role at Bayraktar Law firm, I supported senior attorneys with legal research, brief writing, and trial preparation, bringing meticulous attention to detail, strong time management, and an ability to negotiate favourable plea bargains. Alongside this, I’ve worked as an Administrator for NHS Bank—maintaining strict confidentiality while developing databases and using MS 365 tools (PIMS, EPR, MS Excel, Word, PowerPoint, Outlook, Teams) to improve accuracy and productivity—then as a Customer Service Call Agent at Sitel (NHS Test And Trace), handling 100+ inbound calls daily and resolving complaints to reduce escalation by 25%.
Experience
Work history, roles, and key accomplishments
Hospitality
Host, Michael Wisher
Jan 2021 - Present (5 years 6 months)
Provided exceptional guest/customer service, maintaining high guest satisfaction. Managed cash drawer and POS transactions, followed responsible alcohol service guidelines, and completed inventory counts and reconciliation.
Internship Trainee
Bayraktar Law Firm
Jun 2024 - Jun 2024 (0 months)
Assisted senior attorneys with legal research, brief writing, and trial preparation, with attention to detail in case preparation. Observed court proceedings, participated in client meetings, and supported negotiation efforts for favourable plea bargains.
Administrator
NHS Bank
Jul 2019 - Jan 2023 (3 years 6 months)
Handled incoming calls and emails professionally, resolving issues promptly while maintaining high satisfaction. Developed and maintained a comprehensive database and used MS 365, PIMS, and EPR while ensuring strict confidentiality and data security.
Customer Service Call Agent
Sitel
May 2021 - Oct 2021 (5 months)
Handled 100+ inbound calls daily with professionalism while providing information to COVID and traveller-related cases. Resolved customer complaints to reduce escalation by 25% and used computer systems including AWS to support efficient workflow.
Education
Degrees, certifications, and relevant coursework
University of Greenwich
Criminology and Criminal Justice
2021 -
Studying Criminology and Criminal Justice at the University of Greenwich, with a predicted 2:1 grade.
Newvic Sixth Form College
BTEC Level 3, Business Studies
2019 - 2021
Grade: D (Distinction), D (Distinction), M (Merit)
Completed BTEC Level 3 Business Studies, achieving D (Distinction), D (Distinction), and M (Merit).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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