HALIMAT AJONBADI

I’m a law graduate with a strong grounding in legal research, compliance, and client-facing service. I combine clear communication with discretion and a collaborative approach to delivering results—especially when stakes are high and timelines are tight.

In my current fixed-term role as a Client Services Advisor (Information Security and Data Protection), I deliver high-volume, multi-channel support and manage queries across logistics, IT, payments, and product advisement. I quickly master internal platforms (including CRM and knowledge management tools) while consistently applying training updates and policy changes in real time, maintaining approximately 98.5% adherence and reducing customer dissatisfaction through calm, accurate communication.

Previously, at Teleperformance UK, I acted as a trusted first point of contact for confidential client campaigns, supporting empathetic and compliant service in government and healthcare contexts. I handled sensitive data with strict GDPR-aligned protocols, achieved over 90% client satisfaction, and supported cross-functional teams of 5–10 people to meet tight KPI-driven targets.

My background also strengthens how I work with complexity: I’ve built analytical and legal skills through roles including legal internships (e.g., Bloom Hospital; Latham and Watkins; Clifford Chance) and a dissertation focused on AI systems and copyright infringement. I’m also hands-on with performance and growth—through sales leadership, marketing content and social media work, and data-informed improvements to engagement and outcomes.