At Spark Your Content, LLC, I supported the CEO and drove day-to-day operations, systems, and cross-functional communication. I managed a complex calendar and high-volume inbox, helping increase executive bandwidth.
I designed SOPs and workflows, coordinated projects from task assignment through milestones, and helped teams meet deadlines. I also administered the CRM and standardized client onboarding and communications.
At Champion Tax Relief, I designed repeatable systems for case intake and document management and maintained CRM data integrity. I also tracked service metrics and used AI tools to turn client bank statements into profit-and-loss summaries.
