Lea Fernando

Edited and enhanced photos for marketing and social media use, and created, planned, and scheduled engaging social media content across platforms. Promoted real estate listings and open houses through various digital channels, managed leads, CRM systems, and maintained organized virtual files.

Managed day-to-day store operations, ensuring on-time and effective implementation of promo activation and launching with market awareness. Supervised end-to-end stock management, including merchandising, inventory control, safety, and loss prevention. Handled recruitment of new staff, conducting interviews, and leading new hire orientations.

Responded to customer inquiries, managed customer accounts, and resolved issues on the first call, avoiding escalation. Handled calls daily, including signing up new customers, assisting on billing inquiries, and basic troubleshooting on customer devices to enhance service.

Arranged posting of job vacancies and notified eligible workers of positions available, processing, verifying, and maintaining personnel-related documentation. Compiled and prepared reports and documents pertaining to personnel activities, and organized personnel records for each employee.

Attracted suitable candidates through databases and social media, reviewing applications or resumes and interviewing candidates based on qualifications and experience. Assessed applicants' knowledge, skills, and experience to best suit positions, and provided recruitment reports to team managers.

Prepared, produced, copied, and distributed letters, reports, and memoranda to departments involved, and maintained a filing and administrative system for easy accessibility and security. Received and handled telephone inquiries, dealing with queries and providing general information about the department.

Completed a Bachelor of Science in Psychology, focusing on fundamental psychological principles and research methods. Gained insights into human behavior, cognitive processes, and research methodologies.