Lauren Ortiz
@laurenortiz
Customer-focused retail professional skilled in sales, compliance, and client education.
United StatesWhat I'm looking for
I am a customer-focused retail professional with broad experience across cannabis retail, cultivation, car rental, banking sales, and fulfillment. I bring a strong record of delivering excellent service, meeting sales goals, and maintaining regulatory compliance.
At Sunnyside I guided customers through product selection, verified IDs for compliance, handled POS transactions, and educated patrons on safe usage. In cultivation I performed planting, trimming, harvesting, environmental monitoring, and maintained detailed batch records.
My prior roles include rental agent work at Avis Budget Group—where I managed reservations, vehicle inspections, payments, and customer concerns—and sales representative work at Capital One, where I consistently met sales targets while ensuring regulatory compliance.
I am dependable, organized, bilingual in English and Spanish, and willing to relocate. I collaborate well with teams to meet production and sales goals while promoting a positive customer experience.
Experience
Work history, roles, and key accomplishments
General Advisor
Sunnyside
Jul 2024 - Mar 2025 (8 months)
Assisted customers in selecting cannabis products and provided education on strains, dosages, and effects while ensuring compliance with ID/medical verification and maintaining an organized sales floor.
Technician
Fluent
Dec 2023 - Jul 2024 (7 months)
Performed cultivation tasks including planting, trimming, cloning, harvesting and maintained environmental controls, sanitation, and detailed production records to meet quality and compliance standards.
Car Rental Agent
Avis Budget Group
Jun 2022 - Dec 2023 (1 year 6 months)
Assisted customers with reservations, check-ins and returns, processed transactions and inspections, handled billing and resolved inquiries while coordinating with fleet to ensure vehicle readiness.
COSales Representative
Capital One
Feb 2020 - Jun 2022 (2 years 4 months)
Promoted credit card products and financial services through in-person and phone outreach, consistently met sales targets while ensuring compliant processing of applications and strong customer relationships.
TAPicked and packed online orders, assisted guests on the sales floor, managed inventory and POS transactions, and followed safety procedures to meet daily productivity goals in a fast-paced retail environment.
Education
Degrees, certifications, and relevant coursework
Leto High School
High School Diploma, High School Diploma
2013 - 2017
Graduated with a high school diploma after completing coursework from August 2013 to May 2017; prepared for entry-level customer service and retail roles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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