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Lauren Little

@laurenlittle

Call center representative at SIGNIUS Communications, documenting and routing calls while building research experience at the University of South Alabama.

United States

Message

What I'm looking for

I’m seeking to contribute my customer service, communication, and recordkeeping skills in human resources, recruiting, or staffing support. I’m also interested in people analytics and organizational development.

At SIGNIUS Communications, I manage incoming calls, record detailed messages, and route callers to the appropriate contacts. I maintain call documentation and use Microsoft Teams to clarify information and coordinate responses.

At the University of South Alabama, I’m a Honors Thesis Researcher studying working memory and a SURF Fellow investigating memory for sequences of tones. I’ve developed research procedures and materials, reviewed literature, collected data, and presented my project at a research conference.

My customer service experience includes call center, retail, and behavioral support settings. I’ve also supported client engagement and documented behavioral data at Mobile Bay ABA Autism Center, while developing applied statistics skills through coursework and research using R and SPSS.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Signius Communications

Aug 2026 - Present (2 months)

Managed incoming calls, captured detailed messages, and routed callers to appropriate contacts. Maintained accurate call documentation and coordinated responses with coworkers via Microsoft Teams.

Call Routing Data Entry Record keeping Customer Service Microsoft Teams

Current

SURF Fellow

Current

University of South Alabama

Jan 2026 - Present (9 months)

Selected for the Summer Undergraduate Research Fellowship to investigate memory for sequences of tones. Developed experimental research and data collection procedures and presented the project at a research conference.

Research Experimental Design Data Collection Presentation Skills

Current

Honors Thesis Researcher

Current

University of South Alabama

Jan 2025 - Present (1 year 9 months)

Designed a faculty-supervised study of working memory, establishing experimental procedures and research materials. Conducted literature reviews and developed data analysis skills in R and SPSS.

Research R SPSS Data Analysis literature review

Behavioral Technician

Mobile Bay ABA Autism Center

Jun 2026 - Aug 2026 (2 months)

Facilitated client engagement in activities and interventions from individualized behavior plans. Documented behavioral data and tracked session progress to enhance team communication.

Behavioural Support Data Documentation Session Tracking

Team Member

Wawa

Mar 2026 - Jul 2026 (4 months)

Resolved customer concerns and processed transactions accurately in a fast-paced environment, ensuring customer satisfaction.

Customer Service Issue Resolution Transaction Processing

Team Member

Smoothie King

Feb 2025 - Feb 2026 (1 year)

Assisted more than 100 customers each day, addressed inquiries, and recorded inventory to facilitate daily operations.

Customer Service Inventory Management Communication Skills

Cashier and Bakery Clerk

Publix

Aug 2022 - Nov 2024 (2 years 3 months)

Facilitated special orders and addressed payment and product issues across two store locations.

Customer Service Special Orders Issue Resolution

Education

Degrees, certifications, and relevant coursework

University of South Alabama

Bachelor of Arts, Psychology

Grade: 3.6

Activities and societies: Honors College, Dean's List

Pursuing a Bachelor of Arts in Psychology with a minor in Applied Statistics, expected to graduate in May 2027. Relevant coursework includes Regression Analysis and Multivariate Analysis with R.